Complaints
At Qube Risk Services Ltd., we are committed to treating our clients fairly. If you are dissatisfied with our service or with any aspect of your dealings with us, we want to hear about it and put it right.
Step 1 — Talk to your broker
Most concerns can be resolved quickly by speaking with the broker who handles your account. Contact us at info@quberisk.ca or (778) 234-2134 and we will do our best to resolve the matter right away.
Please note that Qube Risk Services Ltd. is your insurance broker, not your insurer. If your concern relates to the handling or outcome of a claim, it may need to be addressed through your insurance company’s own complaints process — we will gladly direct you to the right contact.
Step 2 — Escalate to our Complaints Officer
If your concern is not resolved to your satisfaction, you may make a formal complaint to our designated Complaints Officer:
Qube Risk Services Ltd., Suite 600 – 777 Hornby Street, Vancouver, BC, V6Z 1S4
info@quberisk.ca | (778) 234-2134
Please include your name, contact information, policy number (if applicable), a description of your concern, and the outcome you are seeking. We will acknowledge your complaint within 3 business days and provide a written response within 15 business days. If we need more time, we will tell you why and when to expect our response.
Step 3 — Contact your provincial regulator
If you remain dissatisfied after receiving our final response, you may contact the insurance regulator in your province:
- British Columbia — Insurance Council of British Columbia · 1-877-688-0321
- Alberta — Alberta Insurance Council
- Saskatchewan — Insurance Councils of Saskatchewan
- Manitoba — Insurance Council of Manitoba
- Ontario — Registered Insurance Brokers of Ontario (RIBO) · 1-800-265-3097
You may also contact the General Insurance OmbudService (GIO), an independent, free service that helps resolve disputes between consumers and their insurance providers: 1-877-225-0446.